Nexus Transport App

Context

Nexus is the public transport authority for the North East of England. This project explored how a mobile app could better support travellers by simplifying navigation, ticketing and real-time travel information across multiple transport modes.

The project was carried out as a conceptual redesign, focusing on information structure and interaction rather than implementation.

Approach

The redesign focused on understanding how travellers plan, monitor and adjust journeys in real time. Key challenges included information overload, inconsistent navigation and unclear prioritisation of travel updates.

Concepts were explored through sketches, wireframes and iterative interaction models to test different ways of structuring complex transport information.

Concept Direction

The concept emphasised clarity and predictability by reducing interface depth and grouping information around core travel moments: planning, travelling and adjusting. Navigation and visual hierarchy were designed to help users quickly identify relevant information without unnecessary interaction steps.

Rather than introducing new features, the redesign focused on rethinking structure, flow and hierarchy to improve usability within an existing transport ecosystem.

Planner

The planner is the first screen of the app and represents the main functionality of the app: planning your route. The position of the elements is directly from the wireframes, with the planning module on the top and updates underneath. The tabs represent recurring itineraries, service status updates and travel history.

Move the cursor

Finding Your Way

Recurring Itineraries

Tickets

Disruptions

Departures

Station information can also be found when a user plans a trip, so they have a better understanding of what to expect when they arrive.

Profile

Reflection

This project strengthened my ability to structure complex information and translate abstract systems into intuitive interaction models. Working without real stakeholders or technical constraints sharpened my focus on fundamentals such as hierarchy, clarity and user flow—skills that later proved valuable in real-world product environments.

Background

This project was completed as part of my Bachelor studies and was not commissioned or implemented by Nexus. It served as an academic exploration of interaction design and information architecture within a public transport context.